TDS offers a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Purchaser is required to pay for return shipping of the product. We also have a 25% restocking fee on return products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@tdsllc.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us by phone or email for any return question. email us at sales@tdsllc.net or call us at: 419-376-6140.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the the wrong item, so that we can evaluate the issue and make it right. We will ask for a picture of the damaged product.
Exchanges
The fastest way to ensure you get what you want is to return the item you have within the 15 day return policy, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
